Can I request all my personal data and delete it?

Yes. You can download your account data from Settings or request it via support@luna4d.club. Deletion requests are processed within 30 days, except for records we must keep by law (seven-year transaction history for compliance).

Reference

Your account, your rights, your data

When you open an account on luna4d, we handle your information and payments with strict security protocols.

Account security verified at loginData stored in encrypted serversSupport channels available 24/7

Explore Lobby Read FAQ

Our legal position and how it affects you

luna4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

luna4d operates where local law permits. Your account access and the games available to you depend on local law in your region. We keep detailed records of all transactions — deposits via DANA, OVO, GoPay and QRIS, withdrawals, and gameplay history — to ensure transparency and

1
prevent fraud. When you open an account, you agree to our terms of service, which cover account ownership, payment disputes, and how we handle complaints. If you believe your account has been accessed without permission, contact our support team immediately with your registered email and mobile
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number.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT & RESOLUTION

How to reach us about account or legal issues

We answer account and legal questions through multiple channels so you can reach us the way that works best for you.

DATA SECURITY & PRIVACY

How we protect your information and account

Your account information — email, phone, payment details and gameplay data — is encrypted using industry-standard SSL protocols.

Encrypted Storage

All account data and payment information is stored on secure servers with SSL encryption. We audit security quarterly and respond to any breach within 24 hours.

Cookie Policy

We use session cookies to keep you logged in and prevent fraud. Analytics cookies track how you use the lobby so we can improve your experience. Accept or reject cookies when you first visit.

Data Retention

Account and transaction records are kept for seven years after account closure for legal and fraud-prevention purposes. After seven years, data is securely deleted unless you request a copy.

Third-Party Sharing

We do not sell or share your data with advertisers or marketing firms. Payment processors (DANA, OVO, GoPay, QRIS) receive only what is necessary to process your transaction.

Account Access Rights

You can download a full record of your account data, including all deposits, withdrawals, and gameplay, from your account settings. Request format: CSV or JSON.

Request Changes

Update your personal information in account settings, or contact support to modify payment details, email, or phone number. Changes take effect within one business day.

What you need to know about your account and data

These answers cover the most common questions we hear from players in Indonesia about account rights, data privacy and legal obligations.

Contact support immediately via live chat or phone with your registered email and the date you noticed unusual activity. We will lock your account, review transaction logs, and help you secure it. If fraud is confirmed, we reverse unauthorised transactions within five business days.

Yes. Open your account, go to Transaction History, and filter by deposit or withdrawal. You can export a full CSV or PDF report. Each transaction shows the method (DANA, OVO, GoPay, QRIS), amount, date and status.

We retain your account data for seven years after closure for legal, tax and anti-fraud purposes. After seven years, all personal information is securely deleted. You can request a copy before deletion by contacting [email protected].

Your payment details are encrypted and stored securely. We share only essential information with your payment provider (DANA, OVO, GoPay or QRIS) to process deposits and withdrawals. We never sell or share your payment data with third parties outside those providers.

Yes. You can download your account data from Settings or request it via [email protected]. Deletion requests are processed within 30 days, except for records we must keep by law (seven-year transaction history for compliance).

Account access, game availability and eligible payment methods depend on local law where you are located. We comply with Indonesian regulations for supported regions. If your access is restricted, contact support to clarify which games or payments are available to you.

Report any disputed transaction to support within 10 days. Include your transaction ID and reason. We investigate within five business days and respond with our findings. If unresolved, you may escalate to your payment provider (DANA, OVO, GoPay or QRIS).

Your account, your rights, your data

How to reach us about account or legal issues

How we protect your information and account

Encrypted Storage

Cookie Policy

Data Retention

Third-Party Sharing

Account Access Rights

Request Changes

What you need to know about your account and data

01 What happens if I think someone else accessed my account?

02 Can I see all my deposits and withdrawals?

03 How long do you keep my account data after I close my account?

04 What does luna4d do with my payment information?

05 Can I request all my personal data and delete it?

06 Where does my account depend on local law?

07 How do you handle complaints about transactions or disputes?

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