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How We Handle Your Privacy on luna4d

Your account details, payment history and withdrawal records stay secure on luna4d. We keep your data private through encrypted storage, clear data retention rules, and transparent contact channels…

Encrypted account storageDANA, OVO, GoPay and QRIS payment securityDirect data-access requestsTransparent retention rules
Explore Lobby Read FAQ
luna4d How We Handle Your Privacy on luna4d
REACH US DIRECTLY

Privacy Questions and Data Requests

Live Chat Open your account and select Help in the lobby.
Email Support Send privacy inquiries to [email protected].
Account Settings Log in, go to Settings > Privacy & Data to view your stored information…
DATA SECURITY MEASURES

How We Protect Your Account and Information

Encryption

All data sent between your device and luna4d is encrypted using SSL technology. Payment information linked to DANA, OVO, GoPay and QRIS is stored in isolated, PCI-compliant servers and never shared.

Data Retention

We keep your account data for as long as your account is active. After you close your account, transaction records for tax and compliance purposes are retained for seven years; personal details are deleted within 30 days.

Cookie Management

luna4d uses session cookies to keep you logged in and analytics cookies to track lobby performance. Marketing cookies are optional; you can disable them in your browser or through Account Settings without affecting gameplay.

Access Control

Your account password is hashed and never stored in plain text. Only you and luna4d staff with verified clearance can view your profile. Enable two-factor authentication in Settings for an extra security layer.

Data Sharing

We share data only with payment processors (for DANA, OVO, GoPay and QRIS transactions), law enforcement if required by local law, and compliance partners for fraud prevention. No marketing partners or advertisers receive your personal details.

Policy Updates

Changes to this privacy policy are posted on this page and we email you 14 days before they take effect. You can request a copy anytime via [email protected] or the Help menu in your account lobby.

Frequently Asked About Your Data on luna4d

We collect your full name, email address, phone number, date of birth, and payment details linked to your DANA, OVO, GoPay or QRIS account. This data is used only to verify your identity, process deposits and withdrawals, and comply with local law. We do not store your payment card numbers; the payment gateway handles those securely.

Personal data like your name and contact details are deleted within 30 days of account closure. Transaction and withdrawal records are kept for seven years for tax compliance and dispute resolution where local law requires. You can request early deletion where local law permits by contacting [email protected].

Yes. Log in to your account, go to Settings > Privacy & Data, and select 'Download My Data'. We compile your profile, transaction history, and login records into a file and email it within five business days. You can also request this via live chat in the Help menu.

We share data only with essential partners: payment processors for DANA, OVO, GoPay and QRIS transactions, fraud-prevention services, and law enforcement if required by local law. We do not sell your data to marketers, advertisers, or third-party brokers. Your email is never added to external mailing lists.

Session cookies keep you logged into your account. Analytics cookies help us track lobby performance and identify technical issues. Marketing cookies track your behaviour across sites for ad purposes. You can disable non-essential cookies in your browser settings or in Account Settings > Privacy without losing access to the lobby.

We monitor for unauthorized access 24/7 and encrypt all sensitive data. If a breach occurs, we notify you and affected players via email within 72 hours, describe what data was accessed, and outline steps you should take. We also report to local authorities where local law requires. You can request a status update anytime via [email protected].

Yes. Log in to Account Settings > Profile to update your email, phone number, or address. Changes take effect immediately. For corrections to your withdrawal history or payment details, contact our support team via live chat or email [email protected] with your account email and the specific change you need.

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