Reference

Our Terms & Conditions – What You Need to Know

When you open an account with luna4d, you're agreeing to a straightforward set of rules that protect both you and our platform.

Account creation & verificationPayment methods & securityWithdrawal & payout rulesData protection & privacy
luna4d Our Terms & Conditions – What You Need to Know
GET HELP

How to Ask Questions About Your Account

Live Chat Support Open the chat widget on the luna4d lobby during your session.
Email Support Send formal requests to [email protected] if you need a written record.
Account Settings Log in and navigate to Settings > Terms & Legal to review your agreement…
YOUR PROTECTION

How We Protect Your Rights Under These Terms

Data Handling

When you deposit via DANA, OVO, GoPay or QRIS, we collect only what's needed for the transaction and account verification. Your payment details are encrypted end-to-end. We never sell your data and keep it only as long as required by law.

Withdrawal Verification

Before we send funds back to your DANA, OVO, GoPay or QRIS wallet, we verify your identity and check transaction history. This takes 2–5 minutes on average. Larger withdrawals may require additional confirmation steps for your protection.

Account Security

Your password must meet complexity rules, and we recommend enabling two-factor authentication in Account Settings. If you suspect unauthorised access, contact support immediately. We log all login attempts so you can review activity anytime.

Cookies & Tracking

We use cookies to remember your login, language preference and game history. Essential cookies keep your account safe; optional cookies help us understand how you use the lobby. You can disable non-essential cookies in your browser settings anytime.

Data Retention

We keep your account data and transaction history for as long as your account is active, plus 7 years after closure for regulatory compliance. You can request deletion of non-essential personal data by emailing [email protected].

Policy Changes

If we update these Terms, we'll email you 30 days in advance and post a notice in your lobby. Continuing to use your account after the change date means you accept the updated terms. You can always contact support if a change concerns you.

Terms & Conditions Questions Answered

Log into Settings > Account and select 'Request Closure'. We'll verify your identity, check that no withdrawals are pending, and process the closure within 48 hours. Your data is kept for 7 years per regulatory requirements. You can reopen an account later using the same email.

Yes. Contact [email protected] or use live chat with details of the transaction. Deposits via DANA, OVO, GoPay and QRIS are usually visible in your account within 60 seconds; if it doesn't appear, we investigate immediately. Withdrawal disputes are handled once verification is complete.

Any promotion running on the platform has its own terms posted on the promo board. Read them before you join. Most require a minimum deposit, have a wagering condition, and expire after 30 days. The general Terms & Conditions don't cover promos—each one is separate.

We collect your name, email, phone and payment details to verify your identity and process transactions. We keep this data while your account is active. After closure, regulatory rules require us to retain transaction records for 7 years. You can request data export anytime via support.

Change your password immediately and enable two-factor authentication in Account Settings. Then contact [email protected] or live chat with details. We log all login attempts and device info, so we can help you identify unauthorised access and secure your account.

Deposit minimums depend on your chosen payment method—DANA, OVO, GoPay and QRIS each have their own floor, typically Rp 10,000. Daily and monthly withdrawal limits apply based on your account age and verification level. Check Settings > Wallet for your current limits, or contact support to discuss changes.

Material changes require 30 days' notice via email and an in-platform alert. You'll be asked to confirm you've read the update before you play again. If you don't accept new terms, you can close your account. Minor housekeeping updates may be applied with shorter notice.